REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
REFUND POLICY
Shopifyofficials’ refund policy will be nil if:
You have chosen a special package.
The primary design concept has been approved.
You have demanded revisions.
The cancellation has been made due to reasons non-related to the company.
The company has not been contacted for more than 2 weeks of the project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and not the entire bundle.
The client will not be entitled to any refunds after 7 days from the date of purchase.
Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Refund requests will not be entertained once the logo/website designs are approved.
A partial refund (not exceeding 25%) could be availed if the client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
CANCELLATION POLICY:
We require a minimum of 30 days’ notice for any cancellation of services related to your website project. This notice period allows us to wrap up any ongoing work, make necessary backups, and facilitate a seamless transition.
If you decide to cancel our services, please notify us in writing or via email at least 30 days before the intended cancellation date. This notice should include your reasons for cancellation and any specific requirements you may have during the transition period.
Upon receiving your cancellation notice, we will work closely with you to finalize any pending tasks, provide you with a copy of your website files and data, and ensure a smooth handover process.
Please note that failure to do so will bear 50% of the service purchase amount.
CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following steps:
You can claim your refund by:
Dialing our Toll-Free Number: +1 832-353-1361
Live Chat. Click here to start chat now
Sending us an Email
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Shopifyofficials. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
GOVERNING LAW AND JURISDICTION
The terms and conditions at Shopifyofficials are governed by and shall be construed in accordance with the law of the United States without regarding its conflicts of laws principles. Furthermore, you and Shopifyofficials agree to the jurisdiction of the federal and state courts located in the United States.
You agree to resolve any dispute, claim, or controversy that relates to or arises with these Terms or Shopifyofficials’ services that are not subject to mandatory arbitration. You also agree to waive any jurisdictional, venue, or inconvenient forum objections to such courts. However, if you reside outside the United States, the preceding principles do not apply. If you are a European Union citizen, you may make a claim in the courts of the country where you reside.
Please note that any claim under these Terms and Conditions must be made within 30 days after the cause of dispute or controversy. If you attempt to make a claim after the said time, the cause of action will be barred from consideration. Moreover, no recovery will be sought, nor will any damage receiving be entertained except that the concerned party will conform to the costs and attorney fee.
If a controversy, dispute, or disagreement arises between you and Shopifyofficials regarding site use, both parties agree to attempt and resolve any dispute between the said parties. This shall be done in good faith, with the sole purpose of resolving the controversy.
In case the dispute remains unresolved within a reasonable time, both parties hold the right to submit such controversy or dispute to mediation. Please note that Shopifyofficials considers a reasonable time to exceed no more than thirty days. If the dispute remains unresolved after the mediation is submitted, the parties are entitled to pursue any right or remedy under the applicable law according to the United States or where you reside.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing the best designs and each of our designs is well-researched and well-crafted.
WE OFFER SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are satisfied.
We aim at exceeding your expectations and strive to accomplish it.
We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
DELIVERY POLICY
The complete order will be sent to the mentioned account on the date stated on Order Confirmation, and a confirmation email will also be sent.
The turnaround time will be according to the package, with a minimum of 2 business days.
In case of an urgent order, contact our customer support team.
RECORD MAINTENANCE
Shopifyofficials keeps records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries. Our team will answer your concerns anytime and every time.
COMMUNICATION POLICY
Shopifyofficials will not be responsible for any communication done via any other platform than “….@shopifyofficials.com” or any numbers not provided by us or given on our official website.
We are not responsible for any damages caused due to other contact details not provided by us.
Project activation charges will apply if the client fails to respond over a period of 45 days.
We take full responsibility for all the information provided through our official domains.
Shopify Expert Designers is the leading Shopify agency that covers various solutions to help you grow your online business to success.
© Copyright 2025 Shopify Officials. All rights reserved.